1) Do your products guarantee results?
Due to federal guidelines, no company is allowed to make guaranteed claims. What we can say is that we stand by our product 100%.
2) Can I give your products to children?
Our products are made from the most natural ingredients possible BUT we do suggest that you consult your child's primary care physician before giving them any supplements.
3) Does your product work for all types of hair?
Unfortunately, we are not able to guarantee results for any of our products, however, we have several clients that have seen amazing results using our products.
4) Once I place my order, how long before receive my products?
Please allow 5-7 business days to receive your products. There may be delays due to weather or unforeseen circumstances. Delayed shipments can extend shipping time to as many as 10 business days in rare cases. We have no control over shipments and delivery once the orders leave our facility.
5) I received my tracking number however my order status hasn't changed. Why is that?
Once your order is placed and your payment has been processed the system automatically creates an UNFULFILLED ORDER. Once your order has been packaged a label is created then the system will generate a tracking number. This places your order into the FULFILLED ORDER queue. Typically our shipping team will then take anywhere from 1-2 days business days to fulfill your order. Once the order is fulfilled, the shipping team personally takes all packages to the United States Post Office and then your order is on its way.
6) I see that one of your items that I would like to purchase is out of stock. How long before the product come back in stock?
With the amazing success of our product and the new clients that are learning about our products daily, our products are selling fast. The great thing is that we are aware of the rapid growth and we are constantly replenishing our stock. So, please be sure that you have created an account, so we can notify you when our products have been restocked.
7) I have questions about the product or my order, who can I speak with?
We have several means of communication. Please feel free to contact us via live chat, email us at firstname.lastname@example.org or you may phone us at (302) 396-6070. Someone is always available during business hours 10am-6pm est Monday-Saturday. We are closed on Sundays.
8) What is your refund policy?
Please refer to our refund policy for instructions on refunds, exchanges and our policies.
Lost or Stolen Hair Flow Pro Package Policy
We are so sorry to hear that your Elise Rose & Co., package has been either lost or stolen. Please see below:
A). Elise Rose & Co., is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
B). Upon customer inquiry, Elise Rose & Co., will confirm delivery to the provided address, date of delivery, as well as the tracking & shipping carrier information for the customer to investigate.
C). If after the customer has directly contacted the carrier, and the carrier is unable to locate the missing package, please contact us at email@example.com with the case number provided from the carrier and we will further assist.
Incorrect Shipping Address Policy
A). The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.
B). We are not responsible for goods delivered to the wrong address input at the time of ordering.
C). If you happen to notice that you entered the wrong address, you can email us at firstname.lastname@example.org with the correct shipping address BEFORE your shipping label is created.
D). Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.