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ALERT: As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.
At the present time, Elise Rose & Co., ships all products on Thursdays via the US Post Office. Also, the shipping methods of Elise Rose & Co., only allow for shipments within the United States. We do not ship to PO boxes. All delivery times are based on working days and do not include weekends or holidays.
Shipping Speeds
Shipping speeds don't account for order processing times. Processing Time means the time from when Elise Rose & Co., receives an order, to the time when the USPS collects the shipment. Shipping Time means the time from when your shipping carrier collects the shipment, to when the shipment arrives at the customer's address.
Multiple Shipments
In order to deliver your order as quickly as possible, Elise Rose & Co. may ship items in multiple shipments unless otherwise specified.
Partial Shipments
Products from the same order may ship at different times based on item availability. When this occurs, the status of your order may be labeled ‘Partial Backorder.’ Partial shipment of an order is at the discretion of Elise Rose & Co., and will not increase your shipping charges.
Changes / Cancellations
Cancellation and order change requests are subject to an order’s shipping status. If the order has not been processed, customer care will make every effort to process the request. If the order has shipped or been sent to the shipping department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.
Tracking Your Order
We will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.
Damaged Shipments
Claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the USPS and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then advise our office immediately so we may assist you with your claim.
Shipping Methods
USPS is the carrier for shipments from eliseroseco.com
Returned Orders
In the event a package is returned due to incorrect shipping information or the inability of mail service to deliver, customer care will contact you. The customer will be responsible for paying a shipping fee to have the package sent again. If the customer decides not to pay the shipping fee, a 50% restocking fee will be applied with the remaining balance refunded to the customer.
Limited Liability
Elise Rose & Co., shall not be liable for any delay in transit. Delivery dates are best estimates only. Elise Rose & Co. is not responsible for negligent acts by delivery service, including lost, stolen, or damaged parcels.
Shipping Speeds
Shipping speeds don't account for order processing times. Processing Time means the time from when Elise Rose & Co., receives an order, to the time when the USPS collects the shipment.
Shipping Time means the time from when your shipping carrier collects the shipment, to when the shipment arrives at the customer's address.
Multiple Shipments
In order to deliver your order as quickly as possible, Elise Rose & Co. may ship items in multiple shipments unless otherwise specified.
Partial Shipments
Products from the same order may ship at different times based on item availability. When this occurs, the status of your order may be labeled ‘Partial Backorder.’ Partial shipment of an order means that an in-stock item will ship on one day and the other items in the order will ship at a later date. The post office will charge another shipping fee to ship the products separately. However, it is at Elise Rose & Co., discretion to waive those shipping charges.
Changes / Cancellations
Cancellation and order change requests are subject to an order’s shipping status. If the order has not been processed, customer care will make every effort to process the request. If the order has shipped or been sent to the shipping department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.
Tracking Your Order
We will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.
Damaged Shipments
Claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the USPS and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then advise our office immediately so we may assist you with your claim.